Shipping policy
SHIPPING POLICY
Last updated: August 29, 2026
NixoraStore (“we”, “us” or “our”) ships orders placed through our online store to customers in Poland, other European Union countries, Ukraine, and other destinations where delivery is available.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
During periods of high order volume, promotions or circumstances beyond our reasonable control, processing may take longer. If a significant delay occurs, we will provide appropriate information where reasonably possible.
2. Estimated Delivery Times
Estimated delivery times are:
Poland: 7–15 business days
European Union: 7–20 business days
Ukraine: 7–20 business days
These delivery times are estimates. Unless a different delivery period has been expressly agreed with you, applicable consumer law may provide additional rights regarding delivery times.
Delivery times may be affected by factors including the destination, carrier operations, customs procedures, weather, public holidays and other circumstances outside our reasonable control.
3. Shipping Costs
Applicable shipping costs will be displayed during checkout before you complete your purchase.
Any applicable delivery charges form part of the total amount payable for your order.
You will be informed of the total price and applicable delivery charges before placing your order.
4. Order Tracking
Where tracking is available, you will receive tracking information by email after your order has been shipped.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
5. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at:
We will review the shipment and, where appropriate, contact the relevant carrier or shipping provider.
If goods are not delivered within the agreed delivery period, or within the applicable statutory period where no delivery period was agreed, you may have additional rights under applicable consumer law, including the right to request delivery within an additional appropriate period and, where applicable, to cancel the order and receive a refund.
For EU consumers, applicable law generally requires delivery no later than 30 days after the contract is concluded unless a different delivery period has been agreed.
6. Damaged, Defective or Incorrect Orders
Please inspect your order when you receive it.
If your product arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and, where possible, photographs or other information describing the issue.
Your statutory consumer rights concerning defective or non-conforming goods are not affected by this Shipping Policy.
For orders to consumers in the European Union, we remain responsible for damage or loss occurring during delivery until the goods are physically received by you or by a third party designated by you, unless applicable law provides otherwise.
7. Delivery and Risk
For consumer orders, the risk of loss or damage to the goods remains with NixoraStore until the goods are physically received by you or by a third party designated by you, unless applicable law provides otherwise.
You are not required to assume responsibility for damage or loss that occurred before you received the goods.
8. Customs and Import Charges
For orders shipped within the European Union, applicable taxes and charges will be handled according to the information provided at checkout and applicable law.
For orders shipped to Ukraine or other destinations outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country and applicable law.
Where such charges are legally payable by the customer, they are the customer’s responsibility unless otherwise stated at checkout.
9. Delivery Restrictions
We may be unable to ship to certain locations or may restrict available shipping methods for particular destinations.
If we are unable to fulfil an order because delivery to the selected destination is unavailable, we will contact you and, where payment has already been received, provide an appropriate refund in accordance with applicable law.
10. Contact
For questions regarding shipping or delivery, please contact:
NixoraStore
Owner: Nikita Maksymtsov
Obrońców Westerplatte 3/7a
40-336 Katowice
Poland
Email: maksimtsov2006@gmail.com
Phone: +48 788 131 071