Refund policy
RETURNS & REFUND POLICY
Last updated: August 29, 2026
At NixoraStore, we want you to be satisfied with your purchase. This Returns & Refund Policy explains our return and refund procedures and the consumer rights that may apply to your purchase.
Nothing in this policy limits or excludes any mandatory consumer rights available to you under applicable law.
1. EU 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days without giving any reason.
For a contract for the sale of goods, the 14-day withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
If your order consists of multiple goods that are delivered separately, the withdrawal period generally begins when you receive the last good.
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
You can contact us at:
You may use the following wording:
“I hereby inform you that I withdraw from my contract of sale for the following product(s): [product name]. Order number: [order number]. Date of order: [date]. Date received: [date]. Customer name: [name].”
You are not required to use this exact wording. Any clear statement informing us of your decision to withdraw is sufficient.
2. Returns for Customers in Ukraine
Customers in Ukraine may request a return in accordance with our voluntary 30-day return policy described below.
Mandatory consumer rights applicable under Ukrainian law remain unaffected by this policy.
3. Returning the Goods
After exercising the EU statutory right of withdrawal, you must send the goods back without undue delay and, in any event, no later than 14 days from the day you informed us of your withdrawal.
The deadline is met if you send the goods before the 14-day period expires.
For returns under our voluntary 30-day return policy, please contact us before sending the goods so that we can provide the appropriate return instructions.
Return address
NixoraStore
Nikita Maksymtsov
Obrońców Westerplatte 3/7a
40-336 Katowice
Poland
Please do not send a return before contacting us and receiving the applicable return instructions.
4. Condition of Returned Goods
When exercising a statutory right of withdrawal, you may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For returns under our voluntary 30-day return policy, products should be returned in substantially the same condition in which they were received, together with applicable accessories and documentation.
5. Return Shipping Costs
For a statutory EU withdrawal, the customer is responsible for the direct cost of returning the goods, unless we expressly agree otherwise or applicable law requires us to bear those costs.
For returns under our voluntary 30-day return policy, the customer is also responsible for the direct cost of returning the goods, unless we expressly agree otherwise.
If a product is defective, damaged or not in conformity with the contract, we will not require the customer to bear costs that applicable law requires the seller to bear.
6. Refunds After EU Withdrawal
If you validly exercise your statutory right of withdrawal, we will refund the payments we received from you, including the cost of the least expensive standard delivery option offered by us.
We do not have to reimburse additional costs resulting from your choice of a more expensive delivery option.
We will issue the refund without undue delay and, in accordance with applicable law, no later than 14 days from the day we are informed of your withdrawal.
Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.
You will not be charged a fee for receiving the refund.
7. Our Voluntary 30-Day Return Policy
In addition to the statutory rights described above, NixoraStore offers a 30-day voluntary return period.
You may request a return within 30 days after receiving the product.
For a voluntary return, the customer is responsible for the direct cost of returning the goods unless we expressly agree otherwise.
This voluntary policy does not restrict, replace or exclude any statutory consumer rights.
8. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged or different from what you ordered, please contact us at:
Please provide your order number and, where possible, photographs or other information describing the issue.
Depending on the circumstances and applicable law, you may have statutory remedies including repair, replacement, price reduction or refund.
These statutory rights are separate from and are not limited by our voluntary 30-day return policy.
9. Non-Returnable Products
Certain goods may be excluded from the statutory right of withdrawal where an applicable legal exception applies.
Examples may include:
- goods made to the consumer’s specifications or clearly personalised goods;
- goods that deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health or hygiene reasons once the seal has been removed, where the applicable legal requirements are met;
- other goods or services for which an exception applies under applicable law.
Any statutory exception applies only where its legal requirements are satisfied.
A sale or promotional price does not by itself remove statutory consumer rights.
10. Exchanges
We do not offer direct product exchanges as a standard procedure.
If you require a different product or variant, you may return the original product in accordance with the applicable return policy and place a new order.
This does not affect your statutory consumer rights.
11. Return Processing
Once we receive an eligible returned product, we will normally process the return within 1 business day and notify you of the outcome.
The processing time of your payment provider or bank may affect how quickly a refund appears in your account.
12. Contact
For returns, refunds or questions concerning your consumer rights, please contact:
NixoraStore
Owner: Nikita Maksymtsov
Obrońców Westerplatte 3/7a
40-336 Katowice
Poland
Email: maksimtsov2006@gmail.com
Phone: +48 788 131 071